Return Policy

Thank you for shopping at Croco. We want you to be fully satisfied with your purchase. Please read our return and refund policy carefully.
Returns

We accept returns within [7 / 14 / 30] days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it

  • The item must be in its original packaging

  • A receipt or proof of purchase is required

Non-Returnable Items

The following items cannot be returned:

  • Sale or discounted items

  • Gift cards

  • Personalized or custom-made products

  • Digital products or downloads

  • Items damaged due to misuse or improper handling

Return Process

To start a return, please contact us at CrocoOnline@gmail.com with:

  • Your order number

  • Reason for return

  • Clear photos (if the item is damaged or incorrect)

Once your return is approved, we will provide instructions on how and where to send the item.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Shipping costs are non-refundable

  • We recommend using a trackable shipping service

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method

  • Processing time may take 5–10 business days depending on your payment provider