Shipping Policy

Thank you for shopping at Croco. Please review our shipping policy below.

Order Processing Time

All orders are processed within [1–3 business days] after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.

Shipping Rates & Delivery Time

Shipping charges are calculated and displayed at checkout.

Estimated delivery time:

  • Local orders: [4–5 business days]

  • International orders: [9–10 business days]

Delivery times may vary depending on location, courier service, customs clearance, and other factors beyond our control.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details (if available).

Delays

We are not responsible for shipping delays caused by:

  • Courier service issues

  • Customs clearance

  • Weather conditions

  • Incorrect or incomplete shipping information provided by the customer

Customs, Duties & Taxes

Customers are responsible for any customs duties, taxes, or import fees that may apply to international shipments.

Incorrect Shipping Address

Please ensure your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.

Lost or Damaged Packages

If your order arrives damaged or is lost during transit, please contact us within 48 hours of delivery with your order number and photos (if applicable). We will assist you as soon as possible.